"Marketers are under pressure to justify their budgets, and CMOs, skating on ever-thinner ice, are trying to bring a more scientific approach to a discipline traditionally heavily reliant on gut calls. The degree to which these consultants’ recommendations and findings can translate directly into creative is becoming a familiar frustration for agencies.
Consultants “can be outstanding at what they do, which is linear thinking and process,” said Peter Krivkovich, CEO of independent Cramer-Krasselt. “It’s just important for clients to remember that human behavior is not linear."
— Read the whole article at Advertising Age.
